Computer Support Specialist

Computer Support Specialist careers are ideal for people who have a knack for computers and enjoy helping others resolve computer-related issues. Woz U will prepare you to provide technical assistance, support and advice to computer users by troubleshooting software and hardware problems.

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This is not a traditional computer curriculum.

Our Computer Support curriculum is designed to train students in the fundamentals of technical assistance and support for computer users through simulated software and hardware installation tasks. You’ll graduate our program in 27 weeks with the knowledge and hands-on skills necessary to take up to 12 certification tests like Comptia A+, IC3 Digital Literacy, or Test Out PC Pro. In addition to certification exam preparation, students will learn the employer-desired skills to obtain a job in Computer Support.

As you prepare for graduation, our career services team will assist you with launching your career in IT and Customer Support by helping prepare your resume, working with you on interview skills and networking with local employers.

At the end of the day, our IT school helps you get the job.

Name of Class

Main Areas of Study

CIS 100 | Computer Essentials Introduction to computers through terminology, physical components, and application software
CIS 105 | Communication, Sharing
and Support Software
Learn computer interfaces, instant chat, and internet based productivity software for communication
CIS 106 | PowerShell Learn to perform functions and get information from the computer at the root level
CIS 107 | Productivity Software Learn basic techniques of electronic word processing, spreadsheet, and presentation software
CIS 110 | Operating Systems Introduction to computer operating systems like file management, system setup, and data security
CIS 111 | Computer Hardware Focus on PC components, functionality, computer construction, and microcomputer hardware
CIS 114 | Introduction to Databases Introduction to database construction, maintenance, collection and security
CIS 115 | Windows Desktop
Operating Systems
Implement and troubleshoot Microsoft® client OS as desktop operating system in a network environment
CIS 116 | Enterprise Desktop Support Indentify and execute troubleshooting tasks typical of a desktop support technician
CIS 118 | Windows Server Exercise the skills and knowledge necessary to administer and support a Microsoft Server
CIS 120 | Networking Learn information on media, topologies, protocols and standards, and network support
CIS 130 | Information System Configuration Covered topics include network cabling, wiring, access ports, printers, and scanners
CIS 140 | Network Security Learn security concepts, policies, and procedures like risk identificaion, intrusion detection, and networks
CIS 160 | Utility Systems Install and maintain computer software as well as malware, viruses, spam, blocking, and hacking
CIS 170 | ITIL Foundations Covered topics include service development, design, and management
CIS 180 | Help Desk Support Overview skills required to support end-user clients in local and remote help desk support
CSV103 | Customer Service Practice customer service skills in a business setting with problem solving and critical thinking
JOB103 | Career Readiness Integrate learned skills into job search techniques and professional development with exam preparation for certification